Introduction.

The KYC/AML (Know Your Customer/Anti-Money Laundering) policy outlines the main requirements necessary for customer identification, transaction analysis, and preventing the use of our service for illegal activities.

1. Objectives and Goals

1.1. Ensuring compliance with KYC and AML legislative requirements.

1.2. Preventing the use of our service for money laundering, terrorism financing, and other criminal activities.

1.3. Establishing procedures for customer identification and verification.

1.4. Training employees on KYC/AML rules and procedures.

2. Definitions

2.1. KYC - Procedures aimed at identifying and verifying the identity of customers.

2.2. AML - Procedures aimed at preventing and detecting the laundering of criminal proceeds and terrorism financing.

2.3. Dark Market - An online platform or website specializing in the sale of illegal goods or services, such as drugs, weapons, stolen personal data, etc.

2.4. Sanctions - Restrictions or prohibitions imposed by international organizations or governments on countries, legal entities, or individuals due to violations of international law or standards.

2.5. Stolen Coins - Cryptocurrency units obtained through theft or fraud and subject to sanctions or listed in criminal investigations.

2.6. Scam - It is a fraudulent scheme that leads to the loss of funds or other valuable resources. In the context of cryptocurrencies, it may refer to fraudulent ICOs (Initial Coin Offerings), Ponzi schemes, or other manipulations.

2.7. High-risk transaction - A transaction that poses a high risk of involvement in money laundering or financing terrorism. This may include unusual behavioral patterns, significant amounts of money, transactions involving countries with high levels of corruption or low financial transparency.

3. Customer Identification (KYC)

3.1. You agree to undergo identity verification at our request. You agree that we may request additional documents to verify your identity or additional documents on a case-by-case basis.

3.2. The verification procedure for customers includes, but is not limited to, the following items:

— Passport (main page or front side)

— Passport (second page or back side)

— Document confirming residential address

4. Verification Procedures

4.1. The administration of the fundex.cash Service, due to the risk of crimes related to money laundering and terrorism financing, has developed a mechanism to detect such transactions and other illegal activities. For these purposes, the fundex.cash service uses the web.amlbot.com service.

4.2. The administration of the fundex.cash service conducts constant monitoring of all client transactions to identify anomalous or suspicious operations. For these purposes, the fundex.cash service also uses the web.amlbot.com service.

5. Procedures for Increased AML Risk

In case the AML risk for a transaction exceeds the minimum threshold, or if there are high-risk funds (such as Dark Market, Sanctions, Stolen Coins, Scam, etc.), the service reserves the right to:

5.1. Suspend the transaction for up to 14 days or hold the user's funds until the incident is fully investigated.

5.2. Request a photo or video from the user with a document confirming the user's identity.

5.3. Request a screenshot or video from the user's personal cryptocurrency wallet account.

5.4. Return digital assets only to the credentials from which the transfer was made or to other credentials after a full security check by the Service and user verification.

5.5. Request other materials and documents related to the request from the user.

5.6. Refuse the client in withdrawing funds to third-party accounts without explanation.

5.7. Process the refund within 14 (fourteen) calendar days from the date the User was notified of the Service's decision regarding their refund request. When processing a refund, after passing the verification check, the user must confirm the credentials to receive the refund. The refund fee is deducted from the client's funds. If the user does not provide the requested information and does not respond to the service's requests within 3 calendar months, the held funds will not be returned.

5.8. Requests and subsequent communication with the user are conducted exclusively via the email provided by the user in the respective application. In the event of such a request from the Service, the user's funds will be frozen until the user provides all necessary information, completes verification, and finishes all required checks.

5.9. In case of inquiries from law enforcement agencies regarding blocked funds, the Service may withhold funds until the situation is finally resolved by law enforcement authorities.

5.10. If, as a result of necessary verification procedures and checks, the Service determines that funds were frozen due to sanctions measures, such funds may remain frozen until such sanctions are lifted.

6. Reporting Suspicious Activities

6.1. In case of identifying suspicious transactions or activities, employees are required to immediately report this to management.

6.2. Timely submission of suspicious activity reports to the relevant authorities according to the law.

7. Data Retention

7.1. All documents and client data must be stored for at least 5 years after the termination of the client relationship.

7.2. Ensuring the confidentiality and protection of clients' personal data. You can read more about the Privacy policy at the link.

8. Policy Review and Update

8.1. The policy must be reviewed and updated at least once a year or when legislative requirements change.

8.2. The compliance department is responsible for reviewing and updating the policy.

8.3. The AML rules may be changed unilaterally by the Service management without additional notification to the Users.

User Recommendations

To avoid fund blocking, the Service recommends that users undergo their own AML verification before conducting exchanges and regularly review the KYC/AML policy of our Service. AML verification can only be conducted through internationally recognized specialized services.

KYC/AML Procedures